Terms & Conditions
Pilates Lift Lab Effective Date: August 31, 2025
Welcome to Pilates Lift Lab. By booking or attending a class, you agree to the following terms and conditions. Please read them carefully before making a purchase or participating in any session.
1. General Agreement
By purchasing a class, package, or membership, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, as well as our [Liability Waiver] and [Privacy Policy].
2. Health & Safety
Participation in Pilates, fitness, and strength training activities involves inherent risks. By attending classes, you confirm that you are physically fit to take part and will inform your instructor of any injuries, medical conditions, or changes in health. You agree to follow all instructions given by the instructor to ensure safe practice. Pilates Lift Lab is not liable for injuries sustained during participation.
3. Bookings & Payments
All classes must be booked and paid for in advance via our online booking system. We accept major credit cards and other payment methods listed at checkout. Prices are subject to change without notice.
4. Cancellation & Refund Policy
Group Classes: Cancellations made at least 12 hours in advance will be credited back to your account. Late cancellations or no-shows will be charged in full. Private & Semi-Private Sessions: Require at least 24 hours’ notice for cancellation. Packages are non-refundable but may be transferred to another person upon request. No locked-in contracts.
5. Expiry of Packages
Class packs (5, 10, 20) have an expiry period of 3- 6 months from the date of purchase.
Intro offers and promotions may have shorter expiry terms, as listed at the time of purchase.
6. Studio Etiquette
Please arrive on time for your class. Late arrivals may not be permitted for safety reasons.
Grip socks are recommended for hygiene and safety.
Phones should be silenced during class.
7. Scheduling & Changes
Pilates Lift Lab reserves the right to change the schedule, instructor, or class format as needed.
In the event of instructor illness or unforeseen circumstances, classes may be rescheduled or substituted.
8. Liability Waiver
By participating in classes, you release Pilates Lift Lab and its instructors from liability for any personal injury, loss, or damage, except where required by law.
9. Privacy & Data
Your personal information is collected for booking, scheduling, and communication purposes only. We do not share your information with third parties without your consent. Please see our [Privacy Policy] for full details.
10. Governing Law
These Terms & Conditions are governed by the laws of British Columbia, Canada.Questions?Please contact us at julie@pilatesliftlab.com or 604-841-0520 with any questions about these Terms & Conditions.